Privacy Policy

Last Updated: May 19, 2026

At Yatri Luggege, we respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy details our policies and procedures on the collection, usage, storage, sharing, and protection of your information when you visit our website, utilize our services, or make purchases. By accessing our platform, you consent to the data practices described in this policy.

1. Identity of Data Controller & Proprietorship

For the purpose of applicable data protection laws, the data controller is Yatri Luggege, operating from our registered physical office address in Agra, Uttar Pradesh, India. Any inquiries or grievances concerning your data privacy can be directed to the Proprietor personally via the contact details provided herein.

2. Information We Collect

We collect several types of information to provide and improve our services to you, including:

• Personal Identity Data: Full name, age, gender, billing address, shipping address, contact phone number, and email address.
• Transaction and Payment Data: Details about payments made to and from you, and products purchased on our website. Complete payment processing is handled by secure third-party gateways (e.g. Easebuzz). We do not store sensitive payment credentials such as full card numbers, CVVs, or bank account PINs on our servers.
• Technical & Analytical Data: Internet Protocol (IP) address, login credentials, browser type and version, time zone setting, operating system, and geographic location.
• Usage & Navigation Data: Pages viewed, links clicked, time spent on the Website, search queries, and general interaction with our content.

3. Methods of Data Collection

We collect information through various transparent channels:

• Direct Interactions: When you register an account, make a purchase, fill out forms, subscribe to our newsletters, or contact customer support.
• Automated Technologies: As you navigate our website, we automatically collect technical data using cookies, server logs, and similar tracking technologies.
• Third Parties: From payment gateways, shipping partners, and analytics providers.

4. Purposes of Processing Your Data

We utilize the gathered information for the following legitimate business purposes:

• To process, package, ship, and deliver your orders.
• To manage payments, fees, refunds, and collections securely.
• To notify you about changes to our terms, policies, or order statuses.
• To optimize website speed, layout, responsive design, and user interface.
• To protect our website against security threats, cyber-attacks, and fraudulent activities.
• To comply with legal obligations, tax filings, and regulatory guidelines in India.

5. Cookies and Web Tracking

Our website utilizes standard browser cookies to differentiate you from other visitors and remember your preferences (such as shopping cart contents). Cookies help us analyze web traffic and improve performance. You can choose to accept or decline cookies through your browser settings. However, disabling cookies may prevent you from utilizing the checkout system or saving items in your shopping cart.

6. Technical Data Security Protocols

We implement robust industry-standard technical and organizational security measures to protect your personal data from unauthorized access, accidental loss, alteration, or disclosure. All web traffic to and from our site is encrypted using Secure Socket Layer (SSL) certificates. Furthermore, access to your personal details is strictly restricted to essential staff and partners who require the information to execute orders.

7. Controlled Data Sharing

We do not sell, trade, rent, or lease your personal information to third parties. We only share relevant data with trusted service providers who assist us in operating our business. These include:

• Payment Processors: Secured payment gateways (Easebuzz) to authenticate and capture transactions.
• Logistics and Couriers: Delivery partners (e.g. BlueDart, Delhivery) to ship and track your products.
• Legal Authorities: When required by law to comply with judicial proceedings, court orders, or tax regulations.

8. Indian IT Act Compliance & User Rights

In accordance with the Information Technology Act, 2000 and rules made thereunder, you possess the right to:

• Request access to the personal data we hold about you.
• Request correction of any inaccurate or incomplete information.
• Request erasure/deletion of your personal data from our databases (subject to legal retention requirements for tax and transaction records).
• Withdraw consent at any time where we rely on your consent to process data.

9. Data Retention Policy

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, tax, or reporting requirements. Standard transaction data is retained for up to 7 years in compliance with financial regulations in India.

10. Third-Party Websites Disclaimer

Our Website may contain links to external sites (such as social media platforms or payment systems). We do not control and are not responsible for the privacy practices of external third-party sites. We advise you to read their respective privacy policies.

11. Children’s Privacy Rights

Our products and services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children. If we discover that a child has provided us with personal information without parental consent, we will delete it immediately.

12. Policy Revisions

We reserve the right to revise this Privacy Policy at our discretion. Any updates will be published immediately on this page with an updated "Last Updated" date. Continued use of our website constitutes acceptance of the modified policy.

13. Grievance Redressal and Contact Details

In compliance with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, any grievances, queries, or data deletion requests must be directed to our designated Grievance Officer: