Last Updated: May 19, 2026
At Yatri Luggege, we strive to build deep relationships with our customers based on trust and quality. We take immense care in designing and manufacturing high-grade suitcases, trolleys, and travel bags. In case you are not completely satisfied with your purchase, our Refund Policy outlines a fair, transparent, and structured process for returns, replacements, and refunds.
We offer a strict 7-day return and exchange policy. This means you have exactly 7 calendar days from the date of package delivery (as registered by the logistics company) to submit your request for a return or replacement. Return requests initiated after 7 days will be automatically rejected under all circumstances.
To avoid misuse, returns or exchanges are only processed under the following specific conditions:
Because we perform multi-stage quality checks before sealing every order, we require concrete proof of damage or inaccuracies. **You must record a single, continuous, uninterrupted unboxing video** starting from the sealed outer shipping box showing the label details, through the process of opening, up to the identification of the defect. We reserve the absolute right to refuse returns if this video proof is missing or clearly edited.
To qualify for a refund or replacement, the returned product must meet the following criteria:
To initiate a return or replacement request, please follow these steps:
In cases where the return is due to our error (defective or wrong product sent), we will arrange a complimentary reverse-pickup from your delivery address. If a reverse-pickup service is unavailable in your pin code, we will request you to self-ship the item via a local courier and reimburse standard shipping costs against a valid receipt. For voluntary returns or exchanges where no defect exists, the customer shall bear the actual shipping costs.
Once the returned product arrives back at our registered sorting facility, it undergoes a meticulous quality inspection by our assessment team. This process is completed within **48 hours** of package receipt. We will notify you via email regarding the approval or rejection of your refund or exchange request based on product condition.
If your return is officially approved, the refund will be processed immediately. The refund will be credited back to your **original payment method** (credit/debit card, UPI, net banking, or wallet) via our payment gateway partner (Easebuzz). Under standard banking cycles, it takes **5 to 10 business days** for the credited amount to reflect in your account statement.
You can cancel an order only before it has been dispatched from our facility. Prepaid orders canceled before shipment are eligible for a **100% full refund** credited to the original source. Once the consignment has been handed over to the shipping partner, cancellations are not possible, and the standard return policy will apply.
Instead of a refund, you may choose to exchange the product for a different color, size, or model. If the exchanged item has a higher price, you must pay the difference prior to shipping. If the price is lower, we will issue a partial refund of the difference to your account once the original item is safely returned and inspected.
If you haven't received your refund after 10 business days, we suggest checking your bank account statement again, then contacting your credit card company or banking institution, as there is often a processing delay. If you have done this and still have not received the refund, please contact us immediately.
All returns, administrative communications, and refund processing are legally overseen and handled by:
📍 Warehouse / Return Address: 21/272/1/4-A Patel Nagar Jeoni Mandi Agra - 282004, Uttar Pradesh, India
📧 Official Returns Email: support@yatriluggege.com